Shipping Information

For tracking information, please click here:

International Shipping - Standard Delivery

All International Orders sent using our ”Royal Mail Tracked” method, will be dispatched using the Royal Mail International Tracked & Signed service. This will give you end-to-end tracking, signature on delivery and an online delivery confirmation. It must be noted that although the Royal Mail service is cheaper than shipping via Courier, the claim process for any delayed or lost orders are processed in line with the Royal Mail Claim Procedures

If you have selected standard shipping please be aware if your delivery fails your item will be sent to your local postal depot and held for up to 5 days before being returned to the Reef Direct warehouse. To ensure your delivery does not fail please track your item online using the instructions provided here or contact us via the following contact page: Contact us for further information. If your item has been returned to us you may be required to pay for subsequent delivery attempts.

International Shipping – Courier

All International Orders send using our “DHL Express” method, will be dispatched using a fully tracked & signed service.

If you have selected International Courier shipping please be aware if the delivery fails more than twice your item may be sent to your local postal depot and held for up to 3 days before being returned to the Reef Direct warehouse. To ensure your delivery does not fail, track your item online. Please leave your telephone number in the shipping address upon checkout, some courier services such as DHL may attempt to call you to arrange a convenient delivery time. 

Ensuring your delivery arrives without problem and on time:
Typical causes of Delivery Failures are:
1. No contact telephone number provided to Reef Direct  with the order(this means courier cannot call you to arrange delivery at a convenient time).
2 Delivery Address provided does not have enough detail for the courier to find your premise.
3. There is no one available at the premises to sign and accept the item from the courier.